The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience

Overview

The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience Customer service isn’t a department–it’s a philosophy that includes every person and aspect of the best and brightest companies.

In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition. In this sequel to the bestseller The Cult of the Customer, Shep Hyken delivers seven powerful strategies that any organization can implement to create greater customer and employee loyalty:

• Membership: What if you treated the people you serve like members instead of customers?
• Serious FUN: What if your employees felt a sense of fulfillment and enjoyment that made them loyal to you and your customers?
• Partnership: What if your customers thought of you as a partner rather than just another vendor?
• Hiring: What if you could implement innovative hiring processes to support your customer-service mission?
• The After-Experience: What if you could create a memorable, positive experience after someone did business with you?
• Community: What if you could create a community of evangelists–loyal customers who brag about you to their friends and associates?
• Walking the Walk: What if every person in your company didn’t just deliver, but lived and breathed your vision for amazing customer service?

Hyken shares more than one hundred insightful examples from fifty role-model companies that prove these strategies can and should be implemented immediately–by any organization, large or small.

Corporate and industry clients from all over the world have tapped into the simple and direct strategies of Shep Hyken. Now you can use his advice to build a successful, customer-focused organization and start your own Amazement Revolution!

Specifications

The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience

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Ubiquitous Computing for Business: Find New Markets, Create Better Businesses, and Reach Customers Around the World 24-7-365

Overview

Ubiquitous Computing for Business: Find New Markets, Create Better Businesses, and Reach Customers Around the World 24-7-365 Ubiquitous Computing (“UbiComp”) is the next game-changing technology. In Ubiquitous Computing for Business, PARC UbiComp pioneer Bo Begole shows you how to successfully incorporate it into your products, services, processes, and strategies. Begole introduces UbiComp’s component technologies, thoroughly illuminates its potential impact, and demonstrates how to achieve real competitive advantage with it.

Specifications

Ubiquitous Computing for Business: Find New Markets, Create Better Businesses, and Reach Customers Around the World 24-7-365

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The Money Class: Learn to Create Your New American Dream

Overview

The Money Class: Learn to Create Your New American Dream What does it take to create your New American Dream?

Suze Orman, the woman millions of Americans have turned to for financial advice, says it’s time for a serious reconsideration of the American Dream—what promise it still holds, what aspects are in need of revision, and how it must be refashioned to fit our lives so that we can once again have faith that our hard work will pay off and that a secure and hopeful future is within our reach.
 
In nine electrifying chapters, Orman delivers a master class on personal finance for this pivotal moment in time. She addresses every aspect of the American Dream—home, family, career, retirement. She teaches us that in order to create lasting security we must learn to stand in our truth. We must recognize, embrace, and be honest about what is real for us today and allow that understanding to inform the choices we make.  The New American Dream is not the things we accumulate, says Orman, but the confidence that comes from knowing that which we’ve worked so hard for cannot be taken away from us. In THE MONEY CLASS, Orman teaches us how to take control over our present—right here, right now—in order to build the future of our dreams.
 
Whether navigating the complicated mix of money and family, offering the most comprehensive retirement resource available today, or delivering a bracing dose of reality when it comes to recalibrating our expectations and our goals, Orman educates us with her signature no-nonsense approach and laser-like clarity. She empowers us to live a life of integrity and honesty that will create an enduring legacy for future generations—a New American Dream that lies in truth, security, financial freedom, and peace of mind.

Specifications

The Money Class: Learn to Create Your New American Dream

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Thank God It’s Monday!: How to Create a Workplace You and Your Customers Love

• ISBN13: 9780138158057
• Condition: New
• Notes: BRAND NEW FROM PUBLISHER! BUY WITH CONFIDENCE, Over one million books sold! 98% Positive feedback. Compare our books, prices and service to the competition. 100% Satisfaction Guaranteed

Overview

Thank God It’s Monday!: How to Create a Workplace You and Your Customers Love

Today-s #1 Secret of Profitability and Performance

-Thank God Roxanne is willing to share her special mix of motivation and proven methods to supercharge your workplace. Readers will move from -Thank God It-s Monday- to -I Wish Every Day Could Be Monday.–

Harvey Mackay, author of the New York Times #1 bestseller Swim With the Sharks Without Being Eaten Alive

“Thank God It’s Monday! is a mantra all organizations should chant.  This book helps you not only see the joy that work can bring but it gives you ways to bring it to life.  Buy this book only if you truly want to transform your organization.”

John Christensen, creator of the FISH! Philosophy and coauthor of FISH!

-I love this book! Roxanne Emmerich-s ability to transform organizations is nothing short of miraculous. She-s the real deal. Every employer should have this book for every employee, AND any person who wants to be happy at work needs to buy it for themselves.-

Jack Canfield, author of The Success Principles and coauthor of the Chicken Soup for the Soul- series

-Roxanne Emmerich provides an important reminder that trust, integrity, accountability, and FUN are the cornerstones of real business results. Changing the culture of your workplace can be challenging but delivers an undeniable return. Given we spend at least a third of our adult lives at work, we should all aim to wake up after the weekend and shout, -TGIM!–

Jeffrey Hayzlett, Chief Marketing Officer, Eastman Kodak Company

-Read Thank God It-s Monday! and let Roxanne Emmerich-s engaging stories and inspiring ideas help you create passion in your organization. The words -love- and -work- can be used in the same sentence!-

Ken Blanchard, coauthor of The One Minute Manager- and author of Leading at a Higher Level

Thank God It-s Monday! is about loving what you-re doing and creating massive results. Roxanne Emmerich introduces you to two CEOs: one desperately struggling to stay afloat and another who-s discovered a better route to growth and profitability. As you join them both on their journey, you-ll gain valuable insights for jumpstarting positive change from anywhere in the organization-replacing dysfunctional organizational behaviors with passion and creativity-overcoming setbacks-making vision and values actually work!

Whether you-re on the front line, in an office, or running the show, you-ll see how to: 

     -  Replace dysfunctional behaviors with passion and creativity

     -  Overcome setbacks with a -bring it on- attitude

     -  Breathe results-generating life into vision and values

     -  Think big and make big things happen

Thank God It-s Monday! presents a unique approach that makes an impact on three groups at once:

&nbs…

Specifications

Thank God It’s Monday!: How to Create a Workplace You and Your Customers Love

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Wired to Care: How Companies Prosper When They Create Widespread Empathy

• ISBN13: 9780137142347
• Condition: New
• Notes: BRAND NEW FROM PUBLISHER! BUY WITH CONFIDENCE, Over one million books sold! 98% Positive feedback. Compare our books, prices and service to the competition. 100% Satisfaction Guaranteed

Overview

Wired to Care: How Companies Prosper When They Create Widespread Empathy Praise for Wired to Care

“Wired to Care will convince you that businesses succeed with their hearts as much as their heads. Dev Patnaik has given us just what we need for the lean years ahead.”

MALCOLM GLADWELL, author of Outliers, Blink, and The Tipping Point

“Wired to Care describes how to recover the basic human abilities of empathy that may be buried by your day-to-day business routines. Dev Patnaik shows how you can create a more empathic–and much more successful–business.”

CHIP HEATH, author of Made to Stick

“Dev Patnaik’s Wired to Care maps a path to innovation fueled by ‘seeing the world with new eyes.’ On numerous occasions, Dev and his colleagues at Jump helped us break through to those most critical insights.”

BETH COMSTOCK, Chief Marketing Officer, GE

“Wired to Care offers a roadmap to success paved with empathy. The bottom line is better profits, better products, and happier employees. There is a better day for business (thankfully) when companies are wired to care.”

ROBYN WATERS, former VP of Trend, Target Stores, and author of The Hummer and the Mini

Blurring the Line Between Inside and Out

What’s the critical difference between Nike and every other shoe company on the planet? Why do some airline executives continue to insist that air travel is great, when we all know better? What has enabled Zildjian, a family business founded outside Istanbul, to thrive for almost 400 years?

In this essential and illuminating book, top business strategist Dev Patnaik tells the story of how organizations of all kinds prosper when they tap into a power each of us already has: empathy, the ability to reach outside of ourselves and connect with other people. When people inside a company develop a shared sense of what’s going on in the world, they see new opportunities faster than their competitors. They have the courage to take a risk on something new. And they have the gut-level certitude to stick with an idea that doesn’t take off right away. People are “Wired to Care,” and many of the world’s best organizations are, too.

In pursuit of this idea, Patnaik takes readers inside big companies like IBM, Target, and Intel to see widespread empathy in action. But he also goes to farmers’ markets and a conference on world religions. He dives deep into the catacombs of the human brain to find the biological sources of empathy. And he spends time on both sides of the political aisle, with James Carville, the Ragin’ Cajun, and John McCain, a national hero, to show how empathy can give you the acuity to cut through a morass of contradictory information.

Wired to Care is a compelling tale of the power that people have to see the world through each other’s eyes, told with passion for the possibilities that lie ahead if leaders learn to stop worrying about their own problems and start caring about the world around them. As Patnaik notes, in addition to its considerable economic benefits, increasing empathy for the people you serve can have a personal impact, as well: It just might help you to have a better day at work.

Specifications

Wired to Care: How Companies Prosper When They Create Widespread Empathy

Available at Amazon Limited Time Offer! Check Price Now!